Semi Government Company in Dubai is Looking for an Service Manager

One of our clients a semi government company in Dubai is looking for an Service Manager.

Requirement:

· Should have at least 5 years’ experience with Call Center.
· Team handling experience is a must
· Worked on CRM or similar tools.
· Excellent communication in English and Arabic will be an advantage

Roles and Responsibilities
Customer Service & Call Center (Key Role):

• Managing the Customer Calls / visits (if any).
• Following the customer service guidelines and procedures.
• Coordinating with the call center team and managing if there is any issue.

Sales Team Management:
• Coordinating with the sales team
• Conducting training and meeting with the sales team
• Coordinating with the IT team, in case of any servers’ issues.

Development / Engagement:
• Development and updating customer service records.
• Coordinating with customers, and updating them about the new versions of the application if any, and managing the queries.
• Providing training to all the sales employees, and ensuring the client / merchant engagement is scheduled and is fruitful.
• Tracking all the CRM entries.

Interested candidates can share their profile with us on hiring@accelhrc.com

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